Courses

Courses 2019-01-08T18:36:59+00:00

Enhanced for 2019.

Sales Opening Programme

Suitable for new and existing clients, I will work with you to build a Course tailored to your individual requirements.

Areas covered will include:

Observation days. Enhance your customer experience.

Learn how to lead the whole appointment. Good for you; good for your customers.

What your customers want from you and how to give it to them.

Overcoming customer objections and barriers.

Handling groups of guests.

Gaining customer commitment.

Opening sales.

Guiding your customer through the sales process.

Educating your customers.

Asking permission.

When and how to say no.

Focusing on quality, not quantity of appointments.

Time management.

The importance of good timing.

How to work to and consistently achieve sales targets.

A detailed report outlining suggested areas of improvement.

All staff attending will each receive a copy of the much coveted Helena Cotter Training Workbook 1.

Cutting edge in 2019.

Upgraded Refresher Programme

Available now to existing customers.

Recap from your last Training session.

Adapting your approach.

How to better understand your customers.

Empower your staff and customers alike.

Being the customer’s guide.

Motivate.

Negotiate.

The art of your body language.

Matching cues.

How to influence, not manipulate.

The Helena Cotter Bridal Bubble.

Working close.

Keeping it simple.

Creating rapport.

Building trust.

Working with empathy; essential in any retail environment.

Moving from passive to active.

Trial closes. How they work; why they work.

When and how to stop selling.

Being brave and asking for the sale.

All staff attending will each receive a copy of the now famous Helena Cotter Training Workbook 2.

Be the best in 2019.

Your ultimate sales team.

Available now to existing customers.

Re-cap from your last Sales Training session.

Practical, easy to implement advice:

Hiring for attitude, training for skills.

How staff work together as a team.

Functioning with a mix of personalities.

Using powerful communication skills.

Creating team goals.

Being flexible.

Working in harmony.

Pulling together for the greater good of your business.

All staff attending will receive a copy of the Helena Cotter Training Workbook 3.

Perfect your skills in 2019.

Customer relationship management.

Surviving in today’s climate of heightened customer expectations.

Your WOW factor. Making it work for you and your customers.

Developing influential language.

Shifting the focus from your product to your customer.

Discover the secrets of how to develop a superior customer buying experience.

Spotlight on why enhanced listening skills are so crucial to your business.

Making it normal for you customers.

Discover how to question and communicate effectively with your customers.

All staff attending will receive a copy of the Helena Cotter Training Workbook 4.